Earthblog

Projects

Performance Indicators & Balance Scorecard:

• Definition of key indicators (processes, services, impact).
• Definition of  Strategic Balance Scorecard.
• The Citizen's Voice (Complaints and Suggestions Management).
• Whole improvement of Citizen Customer Services.
• Implementation of Balance Scorecards on a web environment.

Tools and relevant experiences

• Performance Indicators (traffic, inspection, citizen information office, ...).
• Conception and establishment of customer service in consumer companies.
• Strategies for citizen and local government relationships ("citizen's voice", Citizen Attention Service, e-government, ...).